Richmond Park 17-A

We got a call a few weeks before our vacation from Palmetto Vacation Rentals saying they needed our villa so they were giving us an upgrade. So we didn't actually stay at Richmond Park 17a. We were beyond upset when we got there and realized we had been 'upgraded' to the South Tower which was nothing more than a converted hotel. I believe they called it a high-rise condo. It was old, small, and smelly. When they wouldn't return our calls, we drove back to the office and told them we wanted a villa not a hotel room. We were given the impression our upgrade was a better villa. They ended up putting us in a nicer place in the North Tower because there were no available villas, but it wasn't what we wanted. We felt misled about our whole ordeal. No one apologized, no one called during the week to try to smooth things over, nothing. I won't use Palmetto again. I don't recommend them. If you are considering this place, just make sure that if you are offered an 'upgrade,' you get pictures and know exactly what you're getting into. I understand that misunderstandings occur, mistakes happen, but we felt they were less than honest especially when we were given three different reasons by two different people as to why we were given the 'upgrade.' There are a lot of other companies out there. We've used a couple of others, and we've always had pleasant experiences. I would have been willing to give Palmetto another chance, but they didn't own their mistake or apologize for it.

- Hope , Posted: 11/30/2019

July 2018 Stay

We enjoyed our stay!

- Tawana from Myrtle Beach, Posted: 07/30/2018