1. What is your office location and business hours?
Our office location is at 4101 Mayfair Street, Myrtle Beach, SC 29577. We are currently open Monday-Friday from 9 AM – 5 PM.
2. What are the check-in procedures?
Check in begins at 3 PM at our office and runs until 5 PM. Units are made available between the 3 PM to 5 PM. We do our very best to get you into your unit as soon as possible. If you would like an update of your unit – please call our office the day of check-in. If you cannot check in by 5 PM – please refer to our after-hour instructions.
3. How do I check-in during business after hours?
Our office has a lockbox outside of the office at 4101 Mayfair St. We will text you the day of your arrival with these instructions. In the lockbox you will find all your information and keys in a packet with your name on it.
4. Can I get an early check-in/late check-out?
We currently are not offering early check-in and check-out requests.
5. What are the check-out procedures?
We ask that our guests are out of their property by 10 AM and return the keys to our office by 12 PM.
6. Do I need to bring my own linens and towels?
No – currently we do offer full linens and towels for every rental. However, we do not offer daily maid service. If you are planning to bring a large party with you, we do encourage you to bring extra towels/linens.
7. What items should I bring to my rental?
Toiletries (such as toilet paper, soap, shampoo/conditioner, etc.), laundry detergent, paper products (such as paper towels, paper plates, garbage bags, etc.) Beach towels, beach toys, etc. If you would like to rent beach chairs/umbrellas we recommend Vacation Equipment Rentals (ver-sc.com).
8. Do you allow pets?
Pets are allowed in select properties at Palmetto Vacation Rentals. Please refer to our units here: https://www.palmettovacationrentals.com/pet-friendly-rentals or call one of our Reservation Specialists at 888-808-2788. A pet deposit fee will be required at booking and there are certain restrictions on weight limits.
9. Are all your units smoke free?
Yes – all our units are smoke free! Failure to comply with this policy will result in a $300 smoking fee to assist in cleaning the property thoroughly.
10. What do I do if my unit has a maintenance issue and/or other issue?
Please give an office a call at 888-808-2788 to report the issue. If it is an urgent emergency after our office has closed – please call the same number above and press 8 for our emergency assist program. You can also text 843-839-2737 with any issues. If it is an after-hours emergency phone call – please give us at least an hour to get back to you.
11. What is the minimum age for booking through Palmetto Vacation Rentals?
Currently the minimum age for booking through Palmetto Vacation Rentals is 25. In some cases, management may approve check in for members between 23-25 with an additional security deposit required.
12. Do you offer travel insurance?
We have partnered with Generali Travel Insurance. For more information – please give our office a call at 888-808-2788.
If you have any other questions – please feel free to call our office at 888-808-2788 during our operating business hours.