Palmetto Vacation Rentals Agreement

Please take a few minutes to read the following information carefully in order to make yourself familiar with our policies and procedures. Palmetto Vacation Rentals (“We) want your vacation to be enjoyable and hassle free right from the time of reservation and throughout your stay. We are here to assist you in any way possible, and will help you make the right choices for your next vacation. PLEASE READ CAREFULLY.

Check-In: 3:00 PM is our official check-in time, but an earlier check-in is possible as long as the property has been properly cleaned, inspected, and deemed ready for occupancy. If you do plan to arrive before 3:00 PM, please call our office and we will be more than happy to check the status of your accommodations. There are occasions when we may have to delay the check-in time for maintenance or special cleaning. If your vacation rental is ready, we will help you get a head start on your beach holiday. Keys will be made available through a lockbox combination at the accommodation. There is a $50.00 charge for lost or missing keys for the condo or pool. Please be certain to leave keys on kitchen counter prior to your departure.

Checkout: 10:00 AM is our official checkout time. Please take this into consideration if you plan to golf or enjoy any other activities on your departure date. You must remove all belongings and vacate the property before 10:00 AM. Please leave all keys on the kitchen counter before you leave.

Rental Rates and Payments: Palmetto Vacation Rentals’ rates for homes and condominiums are shown for weekly and daily stays, which include departure cleaning at no additional charge! Rates close to or during the holidays, special events, and weekends are typically a little higher, and a minimum night requirement may apply. All properties have a minimum of weekly stays and Saturday arrivals/departures, except for last minute specials, in the summer months of June, July, and August. Most of our properties require a two night minimum during our off-season. Rates do not include tax and are subject to change.

Initial Payment: When you make your reservation at Palmetto Vacation Rentals, we ask that you make an initial payment equivalent to 50% of the total cost of your rental. After making the initial payment, we will send to you a rental agreement requesting the renter’s signature. We do accept VISA®, MasterCard®, American Express, and Discover or any other certified funds that would be most convenient for you. If you are planning to pay by check, payment must be received one week after your reservation and no later than thirty (30) days prior to check-in; otherwise, your reservation will be cancelled. There will be a $55 bank fee for any dishonored checks.

Administrative/Processing Fee: All reservations require a NON-REFUNDABLE $65.00 administrative/processing fee to be paid with the first installment.

Final Payment: The final payment toward your vacation rental is required 30 days before your arrival. Requirements for the final and initial payments are the same. After your final payment is received, we will send you a written confirmation listing all your vacation rental charges, vacation insurance (if applicable), occupancy taxes, processing fees, security deposits, and any other requested rental service fees or items.

Security deposits: A security deposit of $300 for all property rentals is required along with your final payment 30 days prior your arrival. Any payments received and/or credit card accounts provided will be used to pay for any unpaid balances, telephone charges, damages, replacement or repair of any damaged or missing items, or excessive cleaning requirements due to your stay with us as we deem necessary. Otherwise, security deposits will be refunded within 30 days of your departure.

Travel Insurance: We do strongly recommend travel insurance offered by our vacation insurance partner, CSA Travel Insurance. Unforeseen circumstances can occur before and during any vacation, and vacation insurance protects the investment you put into your vacation. In the event you must cancel your reservations due to a sudden emergency, you may receive reimbursement for the portion of the trip you miss. Some of the coverage and services included in travel insurance relate to trip cancellation and interruption, travel delay, baggage delay, medical expenses while traveling, emergency medical transportation, and a 24-hour emergency hotline. Pre-existing conditions may also be covered as well. CSA Travel Insurance can be reached at 866-298-6846 for further information and to answer any questions concerning coverage.

Travel insurance is an option to safeguard your vacation. If you do not wish to purchase this insurance, it can only be DECLINED by written acknowledgement via fax, letter or email within 10 days of your reservation. If travel insurance is ACCEPTED, the insurance premium will be charged to your account at the time of your reservation. Once insurance is purchased, it cannot be refunded to you. If travel insurance is declined and then later desired, it may be added to your reservation 30 days prior to your arrival.

Cancellation Policy: You may cancel your reservation at any time by calling, emailing, or writing to us prior to the date of your reservation. There is a $100.00 processing fee for cancellations unless the unit you rented is RE-RENTED during the days of your cancelled reservation and the rental is equal to the amount you agreed to pay. Unless your reservation is covered by travel insurance, all payments will be forfeited.

Changing Reservation: Any change or transfer of a confirmed reservation is subject to a $75.00 administrative fee AND property owner approval. Owner has the right to refuse to authorize the change or transfer of a confirmed reservation.

House parties and Groups: House parties and groups with members under the age of 25 are prohibited. We do not rent to non-family groups unless ALL members of the group are 25 years of age or older.

Pets: NO PETS are permitted on the property.

Furnishings and Equipment: All homes and condominiums are privately owned and furnished. Consequently, we cannot make any changes to the property. All properties are complete with air conditioning and heat, telephone, and color cable television(s), unless stated otherwise.

Most kitchens are equipped with the following: refrigerator/freezer, range/oven, drip coffee maker, toaster, sufficient tableware, flatware, cookware, glasses, cooking utensils, a microwave oven, and a dishwasher. There will either be a washer & dryer in your unit or access to a common coin-operated laundry facility will be onsite. If planning to prepare special meals, feel free to bring along any specialty culinary utensils such as a blender.
If you notice any broken equipment, please report it to us as soon as possible so that we can make repairs in a timely manner. Rate adjustments will not be made for the failure of any appliances or equipment to be in working condition for a reasonable amount of time. Outside service contractors shall have the right to arrange, inspect and repair during your occupancy. This also applies if pools, elevators, or other common features should close for reasons such as cleaning or maintenance during your time with us.

Departure Cleaning: Before your departure, we ask that you remove all items from the freezer and refrigerator, run the dishwasher and return all items to their original places, carry out all trash and to close and lock all windows and doors. You will be responsible for leaving the property in a secure and orderly condition. We will clean the property and prepare it for subsequent occupancy.

Bed & Bath Linens: Linens may be included in our rentals. Guests have the option of bringing their own. All beds are made for your arrival. If you would like to acquire any cleaning services during your stay, we do provide maid services at an additional charge.

Lost and Found: Palmetto Vacation Rentals is in no way responsible for personal belongings left behind in the property. A $25 service fee and shipping costs will be billed to your credit card if you request us to package and return items you leave in the property.

Keys: Keys will be mailed to you prior to your arrival or a key lockbox adjacent to the door of the condo. Codes for the lockbox will be sent with your confirmation and last payment. As mentioned before, keys should be left on the kitchen counter in the condo on the day of your departure. If need be, other arrangements can be made for your key drop. There is a $50.00 charge for lost or missing keys of the condo or pool, so please be certain to turn in all keys prior to your departure.

Extras: Cribs, high chairs, beach umbrellas, boogie boards, bicycles and much more are now available through Vacation Equipment Rentals. Details and rates are available online now at www.ver-sc.com.

Construction: In resorts areas, construction can occur due to new attractions and accommodations. We do not make rate adjustments or rebates due to these matters.

Telephones: Telephones are provided for your safety and convenience. Instructions and rates for your telephone are provided at each property. Most condos are equipped for the guests to dial local phone numbers and guest services. If any charges are incurred, payment will be deducted from your security deposit.

Parking: Motorcycles, watercraft, trailer vehicles, high-rise vans, ATVs, and/or motor homes are NOT PERMITTED on many properties. Condominium Associations allow us to provide no more than TWO parking passes per condominium. Most homes and villas have ample parking for four or more vehicles; although, some may have more parking availability. Please call if you have any questions about parking.

Subletting Prohibited: Guest acknowledges that the rental property may not be sublet. Subleasing shall immediately void any rental agreement with no refund due guest.

Guest Occupancy: Occupancy (including small children, infants and visitors) shall not exceed the stated occupancy number for the unit. Overcrowding is a violation of the lease and you may be asked to vacate the premises or incur added charges.

Liability: Tenant and guests hereby agree(s) to make restitution for and hold and save harmless Palmetto Vacation Rentals LLC ,their employees, and the property owners from loss, damages, claims, demands, suits, judgments, liabilities or any causes whatsoever, which the owner Palmetto Vacation Rentals LLC would be otherwise held responsible for arising from any injury or death to persons or property, or any claim on account thereof resulting from Tenants or guests use of premises or Tenants or guests failure to comply with this agreement, either in or about the occupied property or elsewhere.

Guest Responsibility: The guest whose name appears on the confirmation is responsible for all terms and conditions set forth in this document for them, their guests or others who may share vacation rental property during their term of occupancy.